Returns & Exchanges
Every Orange Peel Finds order is personal to us. Many of our pieces are made only after you order, and some can be customized just for you. That helps us create more thoughtfully and avoid unnecessary inventory. Because of that made-to-order model, our return policy works a little differently from a traditional retail store.
Made Just for You
Most OPF items are made to order, which means production begins specifically for your purchase rather than coming from a large warehouse of pre-made inventory. Some products also include customization options, so please take a moment to review your size, color, design, quantity, shipping address, and any personalization details before placing your order.
A Note on Returns & Exchanges
Because made-to-order and customized pieces are created specifically for your order, we are not able to accept returns or exchanges for change of mind, incorrect size selection, color or design preference, customization choices, or ordering the wrong product or variant.
We know shopping online requires trust, so we work hard to make product details clear and to help you feel confident before you buy. If you have a question before ordering, please reach out. We would much rather help you choose correctly up front.
If Something Isn't Right
If your order arrives damaged, defective, misprinted, broken, customized incorrectly, or you receive the wrong item, please contact us within 7 days of delivery. We will review the issue and work with you on an appropriate replacement or refund.
What to Send Us
To help us resolve the issue quickly, please include:
- Your order number
- A short description of what went wrong
- Clear photos of the item and the issue
- Photos of the packaging if it arrived damaged
Please keep the item and its packaging until we have reviewed your request, as we may need an additional photo or detail to complete the claim.
Customized Orders
For personalized items, please carefully review all customization details before submitting your order. Once an order has entered production, changes may no longer be possible. If the customization you receive does not match what you submitted, contact us within 7 days of delivery and we will review it with you.
Our Promise
We want you to feel comfortable buying from a small business. If there is a genuine problem with your order, you will not be left wondering what to do next. Send us the details and photos, and we will respond as quickly as we can, review the issue personally, and help make it right with a replacement or refund when appropriate.
